Frequently Asked Questions
Introduction
What is National Geographic Learning Digital Access?
Account Creation
How do I create a student account?
I can’t create an account because it says the given email address already exists. How do I proceed?
When creating my account, I can’t find my city. What do I do?
Access Codes
Why am I getting an error stating that my access code is invalid?
Why am I getting an error stating that my access code has already been redeemed?
When does my access code expire? What happens when my access code expires?
Where can I get an access code?
Password Rules
What are the rules for creating my NGL Digital Access account password?
Account Management
I forgot my sign-in email. What should I do?
I can’t remember my password. How do I reset it?
What if I don’t receive the email with the password reset instructions?
I want to change my password. What do I do?
How do I update my NGL Digital Access profile information?
I created an account and redeemed my access code. Now what?
What if I don’t receive an email when I redeem a resource?
How do I add another digital resource to my account?
What digital resources are available on NGL Digital Access?
Supported Devices
What devices and browsers does National Geographic Learning Digital Access support?
Do you have additional questions about NGL Digital Access? Please contact Tech Support.