Learn English with TED Talks

Frequently Asked Questions

 

Introduction

What is Learn English with TED Talks?

How do I get an access code for the Learn English with TED Talks app?

What kind of language lessons are included in Learn English with TED Talks?

App Sign-In

How do I download Learn English with TED Talks?

How do I sign into Learn English with TED Talks?

Why can’t I sign in to Learn English with TED Talks?

I can’t remember my password. How do I reset it?

I got an alert saying my access code is about to expire. What does this mean?

Why am I being prompted to sign in to the app again?

What if I don’t receive the email with the password reset instructions?

I'm unable to sign in because I’m told I have too many devices associated with my account. What do I do?

I can’t find Learn English with TED Talks on the app stores. What do I do?

How much space will Learn English with TED Talks take up on my phone?

I live in China. How do I access Learn English with TED Talks?

Supported Devices

What devices does Learn English with TED Talks work on?

Account Management

I want to change my password. What do I do?

I forgot my sign-in email. What should I do?

I got a message saying my access to Learn English with TED Talks is about to expire. What do I do?

How do I sign out of the app?

I’m a demo user that now has an NGL Digital Access account. How do I access the full version of the app?

Downloading

Can I access Learn English with TED Talks offline?

How do I download a lesson?

I want to download my lessons for offline use, but I don’t know if I have enough space. What do I do?

How do I access my downloads?

What is My Library?

I can’t download my lessons because my storage is full. What do I do?

My lesson is almost done downloading but it is not appearing in the Downloads section of My Library. What do I do?

Can I download Learn English with TED Talks to my SD card?

How do I remove a lesson download?

How can I remove all of my lesson downloads at once?

Can I use Learn English with TED Talks on more than one device at the same time?

Why aren’t my lesson downloads synchronizing across all my devices?

Bookmarking

Can I bookmark individual lessons for easy access?

What is My Library?

How do I bookmark a lesson?

How do I access my bookmarks?

How do I remove a bookmark?

How can I remove all of my bookmarks?

Why aren’t my bookmarks synchronizing across all my devices?

Video

What types of controls are included with the video player?

Do I need to be online to watch the video?

What is an interactive transcript?

What are the blue links in the interactive transcript?

When I play the video, I can’t hear anything. How do I turn on the sound?

When I play the video, I don’t see anything. I only hear the audio. What’s wrong?

Lesson and Activity Progress

How do I see my progress within the app?

Can my teacher see my progress?

How many times can I complete the activities?

Can I reset my progress?

Do you have additional questions about the Learn English with TED Talks app? Please contact Tech Support.