Frequently Asked Questions
Introduction
What is Learn English with TED Talks?
How do I get an access code for the Learn English with TED Talks app?
What kind of language lessons are included in Learn English with TED Talks?
App Sign-In
How do I download Learn English with TED Talks?
How do I sign into Learn English with TED Talks?
Why can’t I sign in to Learn English with TED Talks?
I can’t remember my password. How do I reset it?
I got an alert saying my access code is about to expire. What does this mean?
Why am I being prompted to sign in to the app again?
What if I don’t receive the email with the password reset instructions?
I can’t find Learn English with TED Talks on the app stores. What do I do?
How much space will Learn English with TED Talks take up on my phone?
I live in China. How do I access Learn English with TED Talks?
Supported Devices
What devices does Learn English with TED Talks work on?
Account Management
I want to change my password. What do I do?
I forgot my sign-in email. What should I do?
I got a message saying my access to Learn English with TED Talks is about to expire. What do I do?
Downloading
Can I access Learn English with TED Talks offline?
I can’t download my lessons because my storage is full. What do I do?
Can I download Learn English with TED Talks to my SD card?
How do I remove a lesson download?
How can I remove all of my lesson downloads at once?
Can I use Learn English with TED Talks on more than one device at the same time?
Why aren’t my lesson downloads synchronizing across all my devices?
Bookmarking
Can I bookmark individual lessons for easy access?
How can I remove all of my bookmarks?
Why aren’t my bookmarks synchronizing across all my devices?
Video
What types of controls are included with the video player?
Do I need to be online to watch the video?
What is an interactive transcript?
What are the blue links in the interactive transcript?
When I play the video, I can’t hear anything. How do I turn on the sound?
When I play the video, I don’t see anything. I only hear the audio. What’s wrong?
Lesson and Activity Progress
How do I see my progress within the app?
Can my teacher see my progress?
How many times can I complete the activities?
Do you have additional questions about the Learn English with TED Talks app? Please contact Tech Support.