Canada Returns

Return Policy

We require that materials be returned in new, saleable condition, properly packaged, free from damage, and accompanied by a copy of the original packing slip or invoice. We recommend you ship your return using a traceable method (i.e. UPS, FedEx).


  • The returns policy time frame is 12 months from invoice date for all of our college bookstore customers.
  • All software and CD-ROMs must be returned to Cengage Learning with the original envelope seal or package seal unbroken and intact.
  • Custom-published titles carry a returns limit of 20% of the quantity ordered.
  • The returns policy for School/K12 customers is 30 days from invoice date.
  • Refused return product will be shipped at the applicable carrier cost based on weight and destination of the refused product.
  • Counterfeit product is ineligible for return credit. Product returned to Cengage and found to be counterfeit will be destroyed.

Ship to:

Returns must be shipped freight prepaid by the customer and addressed to :

Cengage Returns
C/O Nelson Education
1120 Birchmount Road
Toronto, ON
M1K 5G4

IMPORTANT: So that we may accurately credit your account, please enclose one of the following with your return:

  • A copy of your original packing slip or invoice.
  • A copy of your original purchase order.
  • Documentation of your purchase order number or order number